RETURN & EXCHANGE POLICY

Return Policy:

Please read carefully before making your purchase with Super Jewelry Co.

Super Jewelry Co.'s return policy lasts 7 days upon delivery date. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, we will not offer "Client" (you) a refund or exchange.

There will be a 20% restocking fee for all refunds and/or cancelled orders. 

All returned items by "Client" (you) must be in it's original and new condition to be eligible for a refund by Super Jewelry Co.

Special or custom orders are not eligible for refund/ exchange. 

Exchange Policy:

Please read carefully before making your purchase with Super Jewelry Co.

Super Jewelry Co.'s exchange policy lasts 7 days. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, we will not offer "Client" (you) an exchange or refund.

Super Jewelry Co. will provide "Client" (you) with a Store Credit Code if "Client" (you) are eligible for an exchange and Super Jewelry Co. 

All returned items by "Client" (you) must be in it's original and new condition to be eligible for an exchange by Super Jewelry Co.

Special or custom orders are not eligible for refund/ exchange. 

Additional Return & Exchange Policy:

Please read carefully before making your purchase with Super Jewelry Co.

Please allow Super Jewelry Co. 5-7 days for returns and/or exchanges to process.

Super Jewelry Co. will not provide "Client" (you) with a return and/or exchange of the following items due to the nature of the items:

Earrings
Personalized Jewelry
Engraved Jewelry
Custom Jewelry
Special Order

Items must be in new, unworn condition. All returns by "Client" (you) are subject to inspection by Super Jewelry Co. Quality Control Team and Items that have been used or damaged will not be eligible for Returns and Exchanges. 

"Client" (you) must return item(s) packaged safely with tracking provided and Super Jewelry Co. is not responsible for any Lost Return Packages sent by "Client" (you).

Super Jewelry Co. will not refund Shipping charges purchased by "Client" (you).

If "Client" (you) are eligible for a Return/Exchange according to Super Jewelry Co.'s Return & Exchange Policy as stated above and "Client" (you) wants to start the Return/Exchange process, please email us at hello@superjewelryco.com

Lost Packages:

Please read carefully before making your purchase with Super Jewelry Co.

If an order made by "Client" (you) is marked and shows as Delivered, but the "Client" (you) did not receive it, it is the "Client's" (your) responsibility to contact carrier to find the package.

Super Jewelry Co. is not liable nor responsible for any Lost Packages once the package's order made by "Client" (you) is shipped out.

Super Jewelry Co. has no control over packages that are shipped out and are not liable nor responsible for packages if they are lost during transit. 

"Client" (you) are responsible for package(s) once "Client's" (your) order is shipped out by Super Jewelry Co.