SHIPPING POLICY

SHIPPING POLICY:
Super Jewelry Co. will only ship orders to the billing address associated with the purchasing credit/debit card. After your order is fulfilled and packaged, it will be shipped via USPS Priority Mail or UPS 2nd Day if you are domestic within the USA. All domestic packages within the USA will require signature confirmation. Orders generally ship Monday through Friday only. Saturday, Sunday and Holiday shipping is not available. Multiple items order under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.

International Buyers will be responsible for any import fees and/or taxes.

INTERNATIONAL SHIPMENTS:

We currently ship internationally to most countries worldwide. Please send us an email at hello@superjewelryco.com for questions if shipment to your country is possible. All international orders are shipped via USPS First Class International at a flat rate of $20.00. Please allow 3-4 weeks or more for delivery. International shipment tracking information will be provided upon shipment to your destination. However, tracking information is not guaranteed.

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Super Jewelry Co.

Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. 

Super Jewelry Co. has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA. 

No refunds or returns will be accepted for custom fees paid or refusal of package by not accepting custom fees.

GENERAL SHIPPING INFO:

  • Please allow 2-3 business days for order processing and verification.
  • Orders are shipped Monday to Friday.
  • Domestic deliveries typically takes 3-5 business days, but this depends on the shipping service selected and the current processing time.
  • Super Jewelry Co. cannot and will not change or intercept a package to alter the delivery.
  • Super Jewelry Co. will only ship to address provided at checkout.
  • We do not guarantee arrival of shipments in time for any holidays, birthdays, etc.

LOST OR STOLEN PACKAGES:

  • When a delivery confirmation/tracking number is provided, Super Jewelry Co. is not liable nor responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, please reach out to your local carrier for further details and assistance as we are not liable for a lost or stolen package.

    Please email us at hello@superjewelryco.com for any concerns or questions.