Frequently Asked Questions

Are your products made out of real gold?

Yes, everything Super Jewelry Co. has listed are either Fine Real 10K Gold or 14K Gold. 

Super Jewelry Co. does not list any gold plated, gold filled, gold plated over silver on it's online store. 

What is your Return & Exchange Policy?

Please refer to Super Jewelry Co.'s Return & Exchange Policy by clicking here

What is your Shipping Policy?

Please refer to Super Jewelry Co.'s Shipping Policy by clicking here

Do you have a Physical Retail store?

No, we do not as we are a 100% Online Retailer. 

What do I receive with my Order?

All of our Fine Real 10K Gold and 14K Gold jewelry pieces includes a Super Jewelry Co. brand gift box, polishing cloth, velvet pouch, Thank You card, and brand Mailer box.

What if I got the wrong size?

Please refer to Super Jewelry Co.'s Return & Exchange Policy by clicking here

How long does Shipping and Processing take?

Please refer to Super Jewelry Co.'s Shipping Policy by clicking here

Do you ship internationally?

Yes. We currently offer shipping to the following countries: United Kingdom, Costa Rica, Germany, Canada, Greece, Japan, Slovenia, and Italy. Customers are responsible for any custom or tax fees. For more info., please click here

How much is shipping?

We offer Free Shipping on all orders within the United States.

Shipping Upgrade for UPS Next Day: $35.

Having trouble trying to place an order?

Please email us at hello@superjewelryco.com or click our Contact page.